TL;DR
Merchant Store Excellence Manager (Sales): Developing and managing business relationships at store level to achieve mutual reach of opportunities with an accent on accurate account management, business statistics analysis, and the execution of in-store promotional plans. Focus on maximizing TFS and DCC business, improving merchant's knowledge and expertise, and constant communication with merchants to increase KPIs.
Location: Japan - Tokyo, Japan - Osaka
Company
Global Blue enhances the shopping experience by seamlessly connecting shoppers and brands worldwide, simplifying the shopping experience and boosting retailer performance through Tax Free Shopping, Payment, and Post-Purchase solutions.
What you will do
- Proactively develop and manage business relationships at store level to achieve mutual opportunities.
- Accurately manage accounts to deliver performance objectives, including training and maximizing TFS and DCC business.
- Analyze business statistics, present findings, discuss insights, and implement action plans.
- Conduct store visits in line with the company segmentation model.
- Improve merchant knowledge and expertise by providing product instructions and trainings.
- Ensure optimal execution of in-store promotional plans and activities.
Requirements
- Experience in business relationship management and account management.
- Skills in business statistics analysis and presentation.
- Knowledge of in-store promotional plans and activities.
- Excellent communication skills.
- Ability to document merchant-specific information in CRM.
Culture & Benefits
- Cultivate a culture of empowerment, encouraging teams to collaborate and support one another.
- Innovation and creation towards a brighter future for the businesses we serve.
- Diverse community of over 2,000 employees representing more than 80 nationalities across 53 countries.