TL;DR
Junior Application Support Professional (IT Support): Providing technical assistance for digital authentication systems to users with an accent on simplifying complex technical processes for non-technical audiences. Focus on configuring security keys, mobile authentication, and documenting issues within ITSM systems while ensuring high-quality user experience.
Location: Must be based in Belgium (Hybrid)
Company
A leading European digital services company delivering innovative and inclusive technological solutions to public and private sector institutions.
What you will do
- Provide personalized technical support for authentication apps, security keys, and e-ID solutions via phone and portal.
- Conduct face-to-face support sessions to physically configure hardware and software.
- Log, track, and categorize all user interactions and technical issues in ServiceNow.
- Diagnose digital hurdles including mobile compatibility and credential recovery.
- Facilitate training sessions and webinars on security best practices for large user groups.
- Identify high-complexity issues and coordinate with senior engineering teams for resolution.
Requirements
- Bilingual fluency in English and French is required.
- Familiarity with modern security methods such as MFA, mobile authenticators, and e-ID.
- Experience with enterprise ITSM tools like ServiceNow.
- Ability to demonstrate technical solutions to non-technical users in person and remotely.
- Strong interpersonal skills and patience for working with elderly audiences.
- Ability to thrive in a multicultural, international environment.
Culture & Benefits
- Hybrid working model with modern office environment.
- Continuous learning via unlimited access to Udemy for Business and ad-hoc trainings.
- Competitive compensation and benefits package including hospitalization plan.
- Well-being activities provided on-premises.
- Meal allowance and commuting support.
- Personalized career development plans.