TL;DR

Business Analyst (Fintech): Facilitating client success through advanced knowledge of Backbase's product portfolio and the financial industry with an accent on advising clients on utilizing product functionality. Focus on planning and conducting complex inceptions, coaching client product leadership, and identifying cross and upsell opportunities.

Location: Extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time

Company

Backbase is a company specializing in customer success and implementation of their product at customer locations.

What you will do

  • Actively participate in making clients successful by advising on utilizing the functionality of the Backbase product portfolio.
  • Facilitate workshops and manage difficult situations to support the Customer Success Team.
  • Plan and conduct complex inceptions in multiple domains, coaching client product leadership.
  • Guide core teams in making the right choices to maximize project and customer success.
  • Identify cross and upsell possibilities for the Customer Success Team.
  • Improve the Backbase Business Analyst way of working and processes.

Requirements

  • Excellent communicator comfortable interacting with stakeholders at various levels with organizational and cultural sensitivity.
  • University education and degree (preferable business or IT related).
  • Minimum of 3 years experience in a client facing position.
  • Experienced with Web Content Management, requirements management, and/or process modeling.
  • Superior knowledge of Agile philosophy and related frameworks like Scrum or Kanban.
  • Excellent written and verbal skills in English.
  • Ability to work under pressure and in a multicultural and international environment.
  • Extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.

Nice to have

  • Experienced in business processes and forms solutions.
  • Experience in Financial Services industry and Digital Marketing.
  • Experienced in requirement management tools and project management tools.