EverHealth - Customer Experience Internship (Remote, US)

Our mission is to deliver a best-in-class customer experience by combining thoughtful processes, strong enablement, and data-driven insights. As a CX Intern,you’llgain hands-on exposure to how customer-facing teamsoperate, how customer feedbackdrives change, and how operationalimprovements scaleimpact across the organization.

Responsibilities:

• Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives

• Assistwith documenting and improving CX processes, SOPs, playbooks, and enablement materials

• Help organize,validate, and maintain CX knowledge bases and internal documentation

• Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes)

• Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements

• Participate in CX team meetings, training sessions, and cross-functional working groups

• Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency

• Assistwith ad hoc CX initiatives and special projects as business needs evolve

• Prepare and present a final internship project highlighting learnings, outcomes, and recommendations

WhatYou’llLearn:

• How customer-facing teamsoperateat scale across Success, Support, and Operations

• How customer feedback and data inform product, process, and experience decisions

• Best practices in CX documentation, enablement, and operational excellence

• Exposure to CX tools and systems (e.g., CRM, ticketing platforms, knowledge bases, analytics tools)

• How cross-functional collaboration drives customer outcomes

Qualifications:

• High levelof attention to detail/accuracy.

• Exercise discretion and good judgment andmaintainconfidentiality when handling sensitive information.

• Positive attitude approaching any task no matter how big/small.

• Approaches projects with creativity and is willing to think outside of the box.

• Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.

• Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment.

• Willing to travelforDenver, Colorado for the intern kickoff week andpossibly theIntern executive presentations.

What we are looking for:

• Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.

• Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026.

• Must be willing to commit to a 10-week internship I the Summer of 2026(June-August) on a full-time basis.

• Enthusiasticabout technology and committed to professional development.

• Good written and verbal communication skills.

• Willingto learn and collaborate with your teammates.

Where:

TheEverCommerceteam is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– ifyou’reclose to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position.

Compensation:

The target base compensation for this positionis $20.00USD per hour.Final offer amounts aredeterminedby multiple factors including location, local market variances, and candidate experience andexpertise, and may vary from the amounts listed above.