TL;DR

Operations Manager (Management): Ensuring operational excellence in locker installations and services with an accent on technical configuration, asset coordination, and service validation. Focus on managing service contracts, maintaining system accuracy, and supporting SLA and KPI tracking.

Location: Milan, Italy

Company

Quadient supports businesses in digital transformation and growth by delivering reliable, secure, and sustainable automation processes.

What you will do

  • Configure locker machines within designated software platforms ensuring operational readiness.
  • Collaborate with Supply Chain to manage asset lifecycle from order to delivery.
  • Review and validate technical reports from service providers for accuracy and compliance.
  • Manage inbound/outbound communications and execution of service contracts.
  • Maintain asset accuracy in core systems and support SLA and KPI tracking.

Requirements

  • Location: Milan, Italy
  • Proven experience in technical configuration or systems setup.
  • Strong coordination skills with cross-functional teams.
  • High attention to detail and ability to validate technical documentation.
  • Experience in data accuracy and process improvement in B2B environment.
  • Excellent written and verbal communication skills.

Nice to have

  • Familiarity with enterprise systems such as SAP and Salesforce.
  • Experience in service provider management and KPI/SLA monitoring.
  • Background in parcel, retail, or eCommerce industries.