TL;DR

Business Travel Consultant (GDS): Supporting B2B customers in their business travel arrangements using Amadeus, ensuring high customer satisfaction and retention. Focus on resolving booking issues, maintaining relationships at a 7-Star satisfaction standard, and proactively addressing client needs at any stage of their travels.

Location: Must be based within commuting distance of Perk's Chicago headquarters. 3 weekdays per week are required in the office.

Salary: $50,000 - $59,000 per year.

Company

Perk is the intelligent platform for travel and spend management that automates travel bookings, expenses, and invoice processing.

What you will do

  • Work in Amadeus to support B2B customers with their business travel arrangements.
  • Liaise with suppliers and partners to resolve booking issues.
  • Maintain high satisfaction standards and exceed customer expectations when handling bookings, queries, and requests.
  • Address, preempt, and solve problems proactively to anticipate issues.
  • Document and share customer feedback to help refine service delivery.
  • Support the team in achieving retention and satisfaction goals specific to the NAM market.

Requirements

  • Excellent English, spoken and written
  • Familiarity with North American business culture and customer expectations.
  • Proven experience working with Amadeus (or equivalent) GDS Cars, Hotels and Trains.
  • Proven experience working with Amadeus (or equivalent) GDS flights; another GDS is a plus.
  • Proven background in the business travel industry.
  • Proven experience going above and beyond to provide amazing service to help customers.

Culture & Benefits

  • Receive competitive compensation and equity ownership in Perk.
  • Enjoy a generous allocation of 20 vacation days and 12 public holidays.
  • Enjoy flexible medical plans, dental, vision, and a Wellhub gym subscription.
  • Plan for your future with a 401(k) plan with company matching contributions.
  • Enjoy 20 "Work from Anywhere" days per year and a four-week, fully paid sabbatical after 5 years.
  • Relocation support is available to move to one of the company hubs.