TL;DR
Implementation Manager (Healthcare): Managing the team that installs Premier products for new and existing healthcare customers, ensuring high-quality results aligned with organizational and client strategic plans. Focus on resource allocation, project planning, and problem resolution, ensuring successful customer implementations delivered on schedule.
Location: Remote (US)
Company
Premier Inc. is transforming the healthcare industry, bringing together critical thinkers committed to improving the health of a nation.
What you will do
- Lead and motivate the implementation team to install Premier products for new and existing customers.
- Coordinate internal and customer dependencies to ensure successful and on-schedule implementations.
- Facilitate communication between the client and internal team, managing issues and final decisions.
- Determine resource allocation and define project plans.
- Coordinate and facilitate client meetings and training sessions.
- Escalate and prioritize technological issues on behalf of the client.
Requirements
- Ability to troubleshoot technical issues and own their resolutions.
- Ability to manage multiple client relationships simultaneously.
- Ability to interact well with customers and maintain a strong customer support ethic.
- Proven success in information systems implementation and support.
- 5+ years of relevant experience in the healthcare industry.
- Bachelor’s Degree.
Nice to have
- Prior experience implementing or supporting the Epic or Cerner software systems.
- Prior experience implementing products with AI-driven models.
- Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle.
- Clinical experience (RN, MA, etc.).
Culture & Benefits
- Access to health, dental, vision, life, and disability insurance.
- Participation in a 401k retirement program.
- Enjoy paid time off.
- Take part in Premier’s employee incentive plans.
- Tuition reimbursement and professional development opportunities.
- Access to on-site and online exercise classes.