TL;DR

Principal Solution Consultant (AI): Serving as the dedicated technical partner for strategic partnership with Google, functioning as the technical authority for the Five9–Google joint solution. Focus on Google's AI and platform roadmap, identifying new integration opportunities and competitive differentiation.

Location: United States (Remote)

Salary: $126,700 - $294,600 USD

Company

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

  • Serve as the technical subject-matter expert for product integrations and architectural touchpoints between Five9 and Google GECX.
  • Own a deep understanding of how Five9 integrates with Google’s GECX AI and contact center portfolio, including Google Customer Engagement Suite (CES) / Google Enterprise for Customer Experience (GECX) and Google Contact Center AI (CCAI).
  • Act as the technical authority on how Google GECX AI services enhance the Five9 platform.
  • Provide expert guidance on integration design, deployment models, and enterprise-grade architecture for partners and customers.
  • Work closely with Sales and Sales SC teams on key pursuits and participate in end customer meetings to help validate & move the technical components of the sale forward.

Requirements

  • Years of experience in CCaaS, AI/ML, or cloud infrastructure.
  • Experience with API integrations, conversational AI design, or cloud networking.
  • Specific Google Cloud Certifications (e.g., Google Cloud Professional Cloud Architect or Professional Machine Learning Engineer).

Culture & Benefits

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.