TL;DR
Customer Success Manager: Acting as a trusted advisor to DataGrail customers, empowering them to maximize platform value through expert guidance and proactive support with an accent on driving successful product adoption and strategic insights. Focus on owning the end-to-end customer journey, building trusted relationships with key stakeholders, and advocating for customer needs to inform product development.
Location: Remote (United States)
Salary: $110,000 - $140,000 USD
Company
DataGrail is a Privacy Control Center that helps modern brands build customer trust and manage business risk by automating privacy workflows and ensuring compliance with regulations like GDPR and CPRA.
What you will do
- Own the end-to-end customer journey from initial onboarding through ongoing success.
- Lead strategic implementations, managing customer onboarding projects and resources.
- Drive adoption and value realization by educating customers on privacy best practices.
- Build trusted relationships and act as a strategic advisor to executive stakeholders.
- Proactively identify and solve challenges, monitoring customer health and mitigating risks.
- Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experience.
Requirements
- Experience in customer success, account management, or onboarding project management in a SaaS environment.
- Practical experience with data privacy tools and a strong understanding of data privacy regulations (GDPR, CCPA).
- Strong project management and problem-solving skills, with the ability to manage multiple priorities.
- Excellent communication and relationship-building skills, with experience working with executive stakeholders.
- Must be based in the United States.
Culture & Benefits
- All full-time regular employees are eligible for equity.
- Health, dental & vision insurance plans.
- Remote-first working environment.
- 401k savings plan.
- Parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend.