TL;DR

Delivery Director (ServiceNow): Lead and oversee multiple ServiceNow projects focusing on delivery excellence, architecture standards, and client engagement. Focus on managing senior architects, driving pre-sales activities, and ensuring project quality, timelines, and budgets.

Company

Forsyth Barnes is a company specializing in eTail services.

What you will do

  • Lead delivery of multiple ServiceNow projects simultaneously.
  • Drive architecture standards and best practices across client engagements.
  • Engage in pre-sales activities to support client solutions and proposals.
  • Oversee and mentor ServiceNow architects and delivery teams.
  • Act as main point of contact for clients during delivery engagements.
  • Ensure project outcomes meet quality, timeline, and budgetary goals.

Requirements

  • Extensive ServiceNow experience across multiple modules and workflows.
  • Proven track record in pre-sales and client engagement.
  • Experience managing teams of architects and consultants.
  • Strong leadership, communication, and stakeholder management skills.
  • Consulting background (Big 4 or equivalent) preferred.