TL;DR

Backoffice Agent (Customer Operations): Handling essential back-office tasks and Responsible Gaming inquiries with an accent on ensuring regulatory compliance and player safety. Focus on monitoring operational queues, investigating complex cases, and collaborating with internal teams to maintain service excellence.

Location: Athens, Greece (Onsite)

Company

A global GameTech company powering Betano, operating across 20 markets with a diverse team of over 2,700 employees.

What you will do

  • Monitor operational queues and resolve routine customer inquiries across multiple channels.
  • Manage Responsible Gaming cases, including self-exclusion protocols and player education.
  • Investigate and handle escalated issues, Data Privacy, and compliance-related requests.
  • Collaborate with internal stakeholders to optimize workflows and implement new processes.
  • Ensure timely completion of tasks to meet established Service Level Agreements (SLAs).
  • Identify workflow inefficiencies and propose improvements to enhance team productivity.

Requirements

  • Minimum 1–2 years of experience in customer operations or a back-office role.
  • Fluent in Danish and English.
  • Strong attention to detail and organizational proficiency.
  • Familiarity with Customer Support systems and data management tools.
  • Proactive approach to problem-solving and investigation.
  • Associate’s degree or equivalent experience in business or administration.

Culture & Benefits

  • Member of a certified Great Place to Work organization in Europe.
  • Opportunity to work within a massive international team across 3 continents.
  • Exposure to high-scale gaming technology and industry regulations.
  • Professional environment focused on continuous development and operational excellence.