TL;DR
Manager, Technical Account Management (TAM) (SaaS): Leading and scaling a high-performing team of enterprise Technical Account Managers in South EMEA to drive technical adoption, production resiliency, and long-term customer value. Focus on building architectural advisory frameworks, standardizing customer health metrics, and ensuring strategic alignment between customer technical ecosystems and enterprise-grade standards.
Location: Must be based in Spain
Company
Redis provides real-time data platforms that empower organizations to build, deploy, and scale modern applications with high speed and efficiency.
What you will do
- Recruit, develop, and mentor a high-performing team of enterprise TAMs.
- Standardize adoption frameworks to ensure customers fully leverage Redis capabilities.
- Develop architecture review and resiliency assessment programs to ensure production-grade standards.
- Drive technical enablement through workshops on data modeling, performance tuning, and distributed system patterns.
- Define and implement Quarterly Business Reviews (QBRs) and technical health scorecards.
- Act as an escalation point for complex architectural and resiliency challenges.
Requirements
- 5+ years of experience leading customer-facing technical teams such as TAM or Solutions Engineering.
- Deep background in distributed systems, databases, cloud infrastructure, or DevOps.
- Demonstrated experience supporting production-scale systems, including incident management and root cause analysis.
- Experience conducting architecture reviews and resiliency assessments for enterprise accounts.
- Ability to define and implement structured technical adoption programs and customer health scoring.
- Strong executive communication skills to bridge technical concepts with business stakeholders.
Nice to have
- Background in building or scaling a TAM or technical advisory function.
- Experience with Redis or other NoSQL/SQL database platforms.
- Familiarity with cloud-native and microservices architectures.
- Experience working in a fast-growing SaaS, PaaS, or database company.
Culture & Benefits
- Global company culture emphasizing diversity, inclusion, and curiosity.
- Commitment to equal employment opportunity and providing reasonable accommodations.
- Opportunity to influence the enterprise customer engagement strategy for a leading data platform.
- Supportive environment for professional growth and leadership development in a technical advisory function.