TL;DR

AI Support Engineer (AI): Troubleshooting complex issues and providing technical guidance to public sector customers with an accent on translating security and compliance needs into clear next steps. Focus on rapid problem-solving, using AI capabilities to improve tooling, and ensuring our customers' success with OpenAI products.

Location: Must be a U.S. citizen, U.S. national, or U.S. person (i.e., U.S. lawful permanent resident, refugee or asylee). Hybrid work model of 3 days in the office per week in Washington, D.C.

Salary: $180K – $260K + Offers Equity

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

  • Support public sector customers, including U.S. Government agencies operating under FedRAMP requirements.
  • Work directly with customers, solving their most complex problems and providing guidance on the use of our platforms.
  • Partner with engineering and customer teams to resolve issues and improve features.
  • Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
  • Take learnings from resolving customer issues and create our approach to scaling these solutions.
  • Foster a supportive and productive work culture within the User Operations team.

Requirements

  • 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
  • Comfortable using emerging technologies (i.e. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
  • Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
  • Must be a U.S. citizen, U.S. national, or U.S. person (i.e., U.S. lawful permanent resident, refugee or asylee) to comply with a U.S. government contract.
  • Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

Nice to have

  • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Culture & Benefits

  • Hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
  • Work in an environment that values impact, collaboration, and fast-paced problem-solving.
  • Be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.