We are seeking a reliable and professional Virtual Front Desk Specialists to support a busy chiropractic practice. This role is primarily focused on managing inbound patient calls, ensuring every call is answered promptly, and delivering a smooth, patient-centered scheduling experience.
The ideal candidate is friendly, detail-oriented, and comfortable handling a high volume of phone interactions while maintaining a calm and professional demeanor.
Key Responsibilities
Inbound Call Handling (Primary Focus)
- Answer incoming patient calls promptly and professionally
- Assist patients with scheduling, general inquiries, and basic information
- Deliver a consistently friendly and patient-centered experience
Outbound Calls
- Conduct appointment confirmations
- Assist patients with rescheduling needs
- Perform follow-up communication as required
Administrative Support
- Perform insurance verifications and pre-authorizations
- Maintain email communications and update EMR records
- Support general front desk administrative workflows
What We’re Looking For
- A patient-first mindset and positive attitude
- Strong organizational and multitasking skills
- Commitment to consistency and quality in every interaction
Requirements
- At least one year of experience as a front desk receptionist, patient coordinator, or a similar role within a U.S. healthcare setting is required.
- Previous experience in chiropractic care, pain management, orthopedics, or a related specialty is strongly preferred.
- Experience with ChiroTouchEMR strongly preferred.
- Excellent English communication skills (spoken and written).
- Reliable, punctual, and able to manage responsibilities independently.
What we Offer:
- Please note this is a contractor position offering 30+ hours per week, depending on Saturday coverage needs. The pay rate is $7–$8 per hour, based on experience and qualifications.
- The schedule is Monday through Friday, 7:00 AM to 1:00 PM (PST), with occasional Saturdays from 8:00 AM to 2:00 PM (PST).