TL;DR

Call Center Coordinator: Handling incoming support calls, creating and routing support tickets, coordinating technical support schedules, and assisting with administrative workflows in a fully remote environment. With an accent on customer communication, scheduling, and coordination. Focus on managing billable services, collaborating with remote teams, and maintaining accurate documentation.

Location: Fully remote

Company

Harris Computer is a stable and growing organization specializing in healthcare technology and SaaS environments.

What you will do

  • Answer incoming support calls and provide a professional first impression
  • Create and route accurate support tickets to appropriate teams
  • Coordinate scheduling for technical support appointments and software upgrades, including billable engagements
  • Collaborate with team management and Accounts Receivable to track and invoice billable work
  • Maintain accurate records and documentation related to calls, tickets, and scheduled services
  • Support internal projects, process improvements, and administrative initiatives

Requirements

  • Fully remote work setup
  • Friendly, professional, and customer-focused attitude
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Comfortable using ticketing systems, calendars, and basic office software
  • Ability to collaborate effectively with remote teams

Nice to have

  • Previous experience in a call center, receptionist, or coordinator role
  • Familiarity with customer support ticketing systems
  • Experience scheduling appointments or coordinating billable services
  • Exposure to healthcare software or SaaS environments

Culture & Benefits

  • Fully remote work setup
  • Stable and growing organization with long-term career potential
  • Collaborative and supportive work culture valuing teamwork and accountability
  • Exposure to healthcare technology and SaaS environments
  • Clear processes and structured workflows supporting professional growth